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Shopping FAQ

Amber and Indigo is a made to order lingerie brand based in Melbourne Australia. We stock a range of lingerie, accessories and our most popular waist cinching belts. You can shop online via our website or via one of our stockists. 

What is made to order? 

Made to order means we don't hold stock, so when your order comes through we cut and sew your items. It takes between three to five weeks for your garments to be sewn. You can email us at any time during this period to check how far away your items are from shipping. Being made to order means we can also make to your measurements, so add these to the notes when you order.
We stock a small range of ready to ship, these take 2-5 days for packing. If you order ready to ship with an made to order items, the made to order times will apply.
 

Shipping times 

Once your items are sewn and packed for shipping, the below shipping times will apply. You will receive an email with the tracking details once your item has shipped. 
Shipping to different countries can vary. Below are the shipping times for counties we regularly shipping to: 
  • Shipping within Australia is 3 business days 
  • Shipping to New Zealand is 5 business days
  • Shipping to the United States, United Kingdom, Canada and Germany is around 6 business days
  • Shipping to Sweden is around 7 business days
If you would like to know the shipping times for your country get in touch. 

Shipping costs

Australia: Amber and Indigo offers a $10 flat rate for shipping within Australia including tracking for orders under $100 and free shipping for orders over $100

International: $25 flat rate internationally for orders under $250, which includes tracking. Free shipping for orders over $250All international customers are responsible for custom taxes incurred on delivery as this is a legal requirement.
Amber & Indigo Lingerie is not responsible for parcels that go missing in the post, and will not replace items that go missing. We will not replace or locate a parcel that has been sent to and incorrect delivery address provided at the checkout, so please check your details carefully before submitting your order.

Returns

For hygiene reasons, we cannot accept returns for underwear. Please check the sizing guide to make sure your item is the right size, or get in touch and we can help you select the right size. If in the unlikely event that you have received an item that is damaged, please contact me to discuss a replacement or a repair. We do not offer exchange if you choose the incorrect size, so please check out our sizing guide and you can get in touch at any time to discuss your size requirements. 

Payment methods

Credit Cards
Amber and Indigo accepts all major credit cards. 
Paypal 
Paypal is available at checkout, make sure your Paypal address listed is the address where you would like your goods shipped.
Afterpay
After Pay is available at the check out for our Australian customers.

Currency

You can view the price of garments in AUD or USD. This currency converter will show up to date exchange rates. However, all orders are billed in AUD. 

Care Instructions

Amber & Indigo garments are finely crafted by hand, therefore care must be taken when laundering. Garments must be hand washed separately in cold water using mild detergent or soap flakes. Leather accessories can be wiped clean with a soft dry cloth. Machine washed garments may become damaged or discoloured. We cannot accept any returns, exchanges or issue refunds for machine washed goods.

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