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Shipping and returns

SHIPPING

Due to the handmade nature of Amber & Indigo products, construction and delivery of your goods may take up to 4-6 weeks. Please bear in mind that they are being made with love and care here in Australia to ensure they are the highest quality.

SHIPPING COSTS:

Australia: Amber and Indigo offers a $10 flat rate for shipping within Australia including tracking for orders under $100. Free shipping for orders over $100

International: $25 flat rate internationally for orders under $250, which includes tracking. Free shipping for orders over $250All international customers are responsible for custom taxes incurred on delivery as this is a legal requirement.

Amber & Indigo Lingerie is not responsible for parcels that go missing in the post, and will not replace items that go missing. We will not replace or locate a parcel that has been sent to and incorrect delivery address provided at the checkout, so please check your details carefully before submitting your order.

SHIPPING TIMES 

Shipping to different countries can vary. Below are the shipping times for counties we are regularly shipping to: 

  • Shipping within Australia is usually 3 business days 
  • Shipping to New Zealand is around 5 business days
  • Shipping to the United States, United Kingdom, Canada and Germany is around 6 business days
  • Shipping to Sweden is around 7 business days

If you would like to know the shipping times for your country get in touch. 

RETURNS

For hygiene reasons, we cannot accept returns for underwear. Please check the sizing guide to make sure your item is the right size, or get in touch and I can help you select. If in the unlikely event that you have received an item that is damaged, please contact me to discuss a replacement or a repair. We do not offer exchange if you choose the incorrect size, so please check out our sizing guide and you can get in touch at any time to discuss your size requirements. 

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